Our refund policy is based according to our terms and conditions. Deposits are strictly non refundable. Refund will take up to 2 weeks to be released and showing into your account see table below . If a third party is paying on behalf of someone else then we require for card holder to request a written cancellation which can be sent by email. In principle the more work you asked us to do in order to get a placement and reserve your course and the later you leave it to cancel the more charges there will be, we will try to maintain a fair balance between driving instructors being affected by work cancelled at short notice and student reasons for cancelling.
1. Refund process steps
Step 1: Formal student or payee request to have the course cancelled and refunded and reason for it.
Step 2: Once confirmation of your last payment received on our side then a refund calculation letter will be created and sent to you which needs to be signed.
Step 3: Once all of above it has been received we can issue a refund. Approximate time length for you to receive and show on your account will depend on original payment method and amount claiming. Check table below.
2. What we will need for refunds
1. Reason for cancellation and refund verbal and written request
2. If a complaint has been issued we will need to dig into the whole story before issuing a refund
3. Account details (payment holder) unless payment was done by debit/credit card.
4. How much are you claiming for, e.g. I want to claim for the remaining balance of my driving course.
5. Signed copy of refund acceptance letter.
3. Table with time taken for any amounts refund
The table below will help you understand the time taken for any amounts refund to come back to your account which will happen after you have agreed to the refund amount or when the money show up on our account (which ever is latest).
Amount: £0 to £50
Approximate time: Straight away
Amount: £51 to £100
Approximate time: 1 day
Amount: £101 to £150
Approximate time: 3 days
Amount: £151 to £200
Approximate time: 5 days
Amount: £201 to £250
Approximate time: 7 days
Amount: £251 to £300
Approximate time: 9 days
Amount: £301 to £350
Approximate time: 11 days
Amount: £351 to £400
Approximate time: 13 days
Amount: £401 and above
Approximate time: up to 2 weeks
4. Change rate of driving lessons per hour to full rate table
Rate of driving lessons per hour can be changed to full rate if e.g discount was originally given because it was bought as a block, offer or package. Below is a list of items which maybe charged individually:
Costs/charges (if applicable)
Item: Theory test material DVD or Book
Costs/charges (if applicable): £30 to £80 max (most of the time will be charge £30 unless it is a special request)
Item: Theory test slot booking
Costs/charges (if applicable): £50
Item: Practical test slot booking
Costs/charges (if applicable): £75
Item: Test hire
Costs/charges (if applicable): £70
Costs/charges (if applicable): £3 to £5 max per letter
Item: Driving lessons hourly rate
Costs/charges (if applicable): This will depend on how many hours your managed to use, your area and whether you are currently full time student.
This is also often call discontinuance charge, which means that the hourly rate must be worked out again as you didn't complete de block.
Item: Advance booking lesson (48 hours notice not given)
Costs/charges (if applicable): Full price
Item: Intensive course advance booking lesson day cancelled (day lessons cancelled within the next 2 weeks from the day you cancelled)
Costs/charges (if applicable):
❯ Cancellations for lessons already booked between your 3rd and 5th day from cancellation day notice is charged at £25 per day cancelled. (for each 4 hours session booked).
❯ Cancellations for lessons already booked between your 6th and 7th day from cancellation day notice is charged at £20 per day cancelled. (for each 4 hours session booked).
❯ Cancellations for lessons already booked between your 8th and 10th day from cancellation day notice is charged at £15 per day cancelled. (for each 4 hours session booked).
❯ Cancellations for lessons already booked between your 11th and 14th day from cancellation day notice is charged at £10 per day cancelled. (for each 4 hours session booked).
❯ Cancellation with at least two weeks (15th day and onwards) notice from cancellation day notice has not charge. Check table below for better understanding.
Item: Administration fee
Costs/charges (if applicable): £15 if refund less than £200, £20 if refund less than £300 or £35 if refund equal or greater than £300.
Administration charges help us recover time spent investigating each refund case.
Item: Test booking fee slot search
Costs/charges (if applicable): £15 for each time your test booked,changed or cancelled on your behalf(theory and/or practical).
Item: Debit or credit card transaction fees
Costs/charges (if applicable): The fee depends on the card used and the amount processed to find out more go to card payment charges
Item: Cash deposits including electronic transfers
All refunds needs to be approved by management so your reason for refund it is important which will be judged individually so it will take some time to gather all evidence including the instructor comments, refunds maybe not approved and if so a credit note (transferable by name) maybe given instead as an act of good faith. Administration fee may apply.